Bad service from Linda Ntuli at Impact Meters Centurion

The ownership of the property has changed to myself and so I requested a debit order against my bank account. I dealt with Lind Ntuli at their Centurion offices. She never came back on my request to have the debit order installet on the account. I am the Main Trustee on the trust. Now the money is being deducted on my personal account and I need a statement on account that Linda Ntuli is refusing to let me have. The thing I do not get is that I pay the bill but cannot have any insight in MY account? Please can this be explained to me?