Bad service and tariffs is so high

These people will apply rates to water accounts,they don't investigate when lodging inquiry, nothing changes in my usage of water but the bill will be 3 months low then the the 4 month it will be so sky high, then all when you lodge inquiry you will just get reply they charge local municipal rates,send screenshots that you will not understand,yet you don't have a house it's just a 2 bedroom flat, it's like robots apply to any email you send them, when there is power failure meters will still run,no electricity but meter still runs...