BAD SERVICE AND INCORRECT BILLING

I have been using impact meters from 2012 and this year they have been giving me a very bad service. My bills from the past 6 months have been over a R1000.00 to R3000.00 which is almost the same amount as my rent , I tried to communicate with them but hey these people/staff are VERY RUDE!!!! All of them even the big bosses they don't care about the customers and their customer service is very bad. I do not see a point of them having credit controllers when they can not accept arrangements as I was querying the excessive bill and which I was never assisted all they want is more money to check if the billing is correct.<br> Now I have requested a prepaid installation on the 23rd of September 2015 , sent my documents and proof of payment , first they just sent me incomplete details which is the forms and the ABSA banking details which I paid the R700.00 to, same day I was advised to use the FNB account after making my payment , I sent them proof of payment they we supposed to allocate or transfer to the FNB account as they can see that it was an error and proceed with my application <br> I see lots of people are complaining about this company and believe me I have experienced their ru