BAD SERVICE

15 DECEMBER 2014 THIS COMPANY HAD A PROBLEM WITH ABSA BANK AS THEY WERE OFFLINE. I BOUGHT ELECTRICITY AND WHEN I SEND AN SMS IT REPORTED THAT THEY WERE INSUFFICIENT FUNDS IN MY ACCOUNT. I THOUGHT IT WAS A MISTAKE AND WENT TO BUY ANOTHER ONE BECAUSE I NEEDED ELECTRICITY AS SOON AS POSSIBLE. WHEN I ENTERED AGAIN IT REPORTED THE SAME. I THEN WENT TO THE NEAREST BRANCH TO GET HELP BUT THEY SAID THEY COULDN'T HELP AS IT WAS THE OFFLINE ISSUE. THEY THEN SAID WE NEED TO SEND AN EMAIL TO THE HEAD OFFICE WITH THE RECEIPTS TO SHOW HOW MUCH ELECTRICITY WAS PURCHASED. REMEMBER I DIDN'T HAVE ELECTRICITY AT ALL. I HAD TO PURCHASE AT THE BRANCH ANOTHER TOKENS. I SENT THE EMAIL, MADE CALLS TO THE HEAD OFFICE AND SEND AGAIN 7 EMAILS, WHICH EVEN TODAY I NEVER RECEIVED THE OTHER TOKEN. WHAT BAD SERVICE FROM THIS COMPANY. WITH THEIR HELP, THEY KEEP ON SENDING ME THE SAME TOKENS WHICH I RECEIVED ON THE 17TH DECEMBER 2014. WHAT ABOUT MY OTHER TOKEN WHICH I WILL NEVER GET BECAUSE WE GOING ROUND IN CIRCLES OF WHICH THIS CAN BE TRACKED DOWN.