Bad Customer Service

My electricity box went all dead on 07/10/2015 around 17h00. I contacted Impact Meters and got numbers of technicians that were working for the night who told me they were not assisting individuals if the problem is inside the house they only work outside and advised I get my own technician to help. I did that this morning and when we got to my apartment the technician established that the problem was in the main box outside the apartment which was locked. The complex manager told me its the Impact meters guys that are supposed to open and assist. I had to call Impact meters again for them to help. I explained what I have been through without help from them. The first lady I spoke to was very understanding and promised to get a technician to come my way as I explained I asked to be excused for an hour at work. 30 min later I made a follow up and this time a Kgomotso Matena that was very rude without hearing the story she told me \I don't get to get a technician in my own chosen time. Technicians are booked in advance".I told her that I could've done that if I wasn't sent from pillar post only to find out they are the ones that failed me. She did not care what happened she was rude"""