Worst ever experience with iMile Logistics

My parcel was “supposedly” released from customs on the 22nd of April as per email from Bongiwe. I made contact 2 weeks later since no contact for delivery was made. No response. I called the customer service this morning and spoke to Radhad who mentioned to me that my parcel was not released from customs therefore can’t assist me. There’s no ways that releasing a parcel from customs can take up to a month further more no clear communication as to where the parcel is exactly. I am irate at this point. There needs to be a petition for this company to stop handling our parcels. I am completely disgusted to say the least about their service