Where is my refund

*** I am still waiting for my refund that was promised on the 4th of December and the message advised that their refund takes 7-14. Not sure if the actually meant 40 days and 40 nights.

I just want to know when am I getting my refund back for the Tax and Customs. Shein paid my missing parcel within 3days, now I must dig and sweat for my tax and customs. Why did you even charge me for the Tax and customs when after a week you advise the parcel is missing. Something is not making sense here.