What a frustrating experience

What a frustrating experience. I don’t even understand why they have a customer service line. tried contacting them on the day a delivery was suppose to made trying to finds out what time they will be delivering and the person I spoke to was able to confirm both my contact number and delivery address, but mentioned that for safety reasons they can’t tell me when the delivery time will be . There was no mention of wrong address or contact details. The delivery was never made and the reason given to the company I placed my order with is that my address or contact details were wrong. Imile is not being honest about the reasons of not delivering. I tried calling again but my calls know get cut

This is the status I get on their website when I track