Very terrible service provider

On the 17 February 2026 I received a call from the courier driver saying he cannot find my address. I asked him to send me his location, his location was in Cape town. I then told him I am in Durban-KZN. Since then my parcel with tracking number *** has been sitting in Cape town from 17 February 2026, with the update keep saying Ï have requested a new delivery time. I have written messages on the website, called the iMile Logistics number on 27/02/2026 where I spoke to a rude consultant who told she will speak to the sub-contractor they are using. The update never changed till this day. I have not received my parcel and I am losing my clients because of this. Don't know why the parcel went to Cape town when the address is clearly marked with a Durban postal code.