Very Dissatisfied!!!

1 star or nothing, very dissatisfying service received from this company. first time using them and I can say that they're service is not as they advertize it. I have been waiting for my parcel, no communication and so forth, I need to constantly contact them. I asked for a change of delivery, the process is tidious. My order was placed just before christmas, My order arrived before Christmas and has been sitting with them countless days for me to follow up as if I did not pay for the service. I would not recommend this company to anyone unless they are willing to run around like headless chicken.