Unhappy customercus

Name: Zamo Wanda Cell No. *** Shein Order No. GSH11159N000VJF

I placed an order with Shein on the 24th of March with a total purchase amount of R1245. The delivery was handled by a courier company called Imile Logistics. On the 31st of March, I paid R307.30 to Imile Logistics for customs clearance services

On the 7th of April, I was informed that my parcel had been sent to their Pinetown branch in KwaZulu-Natal. Later that same day, I received a notification that the shipment was out for delivery. However, on the 11th of April, when I tracked my parcel on the Shein website, I was prompted to confirm receipt of the delivery — even though I had not received anything.

I immediately reported that I had not received my items. As of today, it has been two days since I reported the issue, and I still have not received my order. I am now becoming concerned and unsure of how to proceed.

What steps can I take to resolve this issue?