Unacceptable Delay and Poor Communication

I am extremely disappointed with the service I have received from iMile regarding my SHEIN order. My parcel arrived at the local Polokwane depot, and a delivery attempt was made on 29 May while I was not at home. After receiving a notification that there might be an issue with my delivery address, I immediately contacted iMile on 2 June to confirm and update my address details. Since then, I have followed up repeatedly on 3 June, 4 June, and again on 8 June. On each occasion, I was given different information. I was first told that my address was still being updated on the system and that delivery would take place the following day. I was then advised to wait five working days, and now I have been told that it may take another 8–11 days. Despite my efforts to resolve the matter promptly, my parcel remains undelivered, and the communication has been inconsistent and confusing. The tracking information also indicates that the parcel has been at the local depot for several days without any successful redelivery. I respectfully request that iMile urgently investigate this matter and arrange delivery without any further delays. Customers deserve clear communication, accurate information, and reliable service. I look forward to a prompt resolution.