Title: Extremely Poor Service & No Communication – Parcel Never Delivered

I am extremely disappointed with the service I received from iMile Courier regarding my parcel from AliExpress.

My parcel was marked as “unsuccessful delivery,” yet no one from iMileCourier ever contacted me—no phone call, no SMS, no WhatsApp, and no email. There was absolutely no attempt to arrange delivery or notify me that they were coming. My delivery address was correct, and I was available to receive the parcel.

To make matters worse, their system falsely indicates that I requested a new delivery time, which is completely untrue.

I have already paid customs fees, yet my parcel was never delivered. When I contacted the call centre, I was told that the parcel is being returned to Johannesburg, possibly back to the sender. This is unacceptable, especially since there was no real delivery attempt made.

There is a serious lack of communication, accountability, and basic customer service. As a customer, you are left in the dark with no updates and no clear resolution.

I would strongly advise others to be cautious when dealing with iMile Courier. This has been a frustrating and disappointing experience.