Terrible service

I have been waiting a very long time for my package. The logistics company clearly think South African consumers are stupid. Paid my customs on the 5th of November which means the order had to be at the South African boarder. Only to get told 5 days later there was a flight delay. Something is clearly wrong as I haven't got any updates. I've tried to phone and email them multiple times and wasn't successful either way. They are a terrible logistics company and I'm starting to think I won't get my package at all.