Shein returns not collected in Kempton park cbd while it's close yo Pomona

Good day, please assist, 1 🌟 your service has been very poor, been having these return for weeks now, though it says collection is within 5 working days, can these returns be collected ASAP PLEASE!! shipping numbers *** this was 14,April, never collected, shipping number *** 18 April all for SHEIN