KK
Karen K
1 reviews | Active since Aug 2026
26 Aug 2026, 08:59
Return Not Collected
I logged a return request on 5 August 2026, and more than three weeks later, the package has still not been collected.
Since submitting the return, I have contacted the company on numerous occasions and raised multiple complaints. I continue to receive the same automated response, and no action has been taken to arrange the collection.
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Replies (2)0
Replies (2)
Imile Logistics's replyOfficial
26 Aug 2026, 09:09Good day. We sincerely apologise for the delay and inconvenience caused. Please note that we are working to resolve this matter as soon as possible.
Once the matter has been resolved to your satisfaction, we kindly ask that you consider removing your review or updating it to reflect the service provided after your complaint.
Thank you for your patience and understanding.
Once the matter has been resolved to your satisfaction, we kindly ask that you consider removing your review or updating it to reflect the service provided after your complaint.
Thank you for your patience and understanding.
Imile Logistics's reply26 Aug 2026, 09:09
Official
Good day. We sincerely apologise for the delay and inconvenience caused. Please note that we are working to resolve this matter as soon as possible.
Once the matter has been resolved to your satisfaction, we kindly ask that you consider removing your review or updating it to reflect the service provided after your complaint.
Thank you for your patience and understanding.
Once the matter has been resolved to your satisfaction, we kindly ask that you consider removing your review or updating it to reflect the service provided after your complaint.
Thank you for your patience and understanding.
KK
Karen K's updateReviewer Update
02 Sept 2026, 10:10 The package was finally collected by iMile one day after my previous complaint, which I appreciate, but now I am facing yet another delay.
It has been a week since the collection, and the tracking status has not changed beyond "Your order has been picked up successfully." There has been no indication of when the package will be returned to SHEIN, no update on the refund process, and no communication regarding the next steps.
This return process has now been dragging on for almost a month. I have paid for the items, the package has been taken from me, and I am still without a refund or the ability to repurchase the products I actually wanted.
The lack of progress and communication throughout this process has been extremely frustrating.
It has been a week since the collection, and the tracking status has not changed beyond "Your order has been picked up successfully." There has been no indication of when the package will be returned to SHEIN, no update on the refund process, and no communication regarding the next steps.
This return process has now been dragging on for almost a month. I have paid for the items, the package has been taken from me, and I am still without a refund or the ability to repurchase the products I actually wanted.
The lack of progress and communication throughout this process has been extremely frustrating.
KK
Karen K's update02 Sept 2026, 10:10
Reviewer Update
The package was finally collected by iMile one day after my previous complaint, which I appreciate, but now I am facing yet another delay.
It has been a week since the collection, and the tracking status has not changed beyond "Your order has been picked up successfully." There has been no indication of when the package will be returned to SHEIN, no update on the refund process, and no communication regarding the next steps.
This return process has now been dragging on for almost a month. I have paid for the items, the package has been taken from me, and I am still without a refund or the ability to repurchase the products I actually wanted.
The lack of progress and communication throughout this process has been extremely frustrating.
It has been a week since the collection, and the tracking status has not changed beyond "Your order has been picked up successfully." There has been no indication of when the package will be returned to SHEIN, no update on the refund process, and no communication regarding the next steps.
This return process has now been dragging on for almost a month. I have paid for the items, the package has been taken from me, and I am still without a refund or the ability to repurchase the products I actually wanted.
The lack of progress and communication throughout this process has been extremely frustrating.