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Duduzile M

1 reviews | Active since Feb 2024

23 Dec 2024, 14:51

Poor delivery service ever😑😑😑

A worst delivery courier service I have ever worked with,my delivery was delayed and cancelled without my notification,then it was returned back to SHEIN,now the issue it's a refund,since the 27 November awaiting my refund,I have called 4 times already and been send to pillar to post,your refund you will receive within 7-14 days and after 14 days still no refund,when I call yet again,a different story,my refund has not been processed and I have to resend my bank details and the refund will take another 7-14 days yet again,I have never been treated like a fool like this compan.The company will never update you in any progress and I must be the 1 that needs to do a follow up and when you call it's excuses all the time.

I am ****ed for days 😑😑😑😑

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Replies (2)
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Duduzile M's update27 Dec 2024, 11:21
Reviewer Update
I called Imile customer service,wanted to check the refund process,guess what::They have not even processed it as yet and the Agent advised she will resend the email to finance from the 2 Agents that they have previously send emails requesting the refund and the progress of the refund.

This company it's pathetic their processes and ethics are shameful and the way they treat their customers it's shameful.
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Duduzile M's update29 Jan 2025, 09:08
Reviewer Update
What a delivery service,the worst of them all.

I have been calling the call centre number and speaking to different consultants and even spoken to the supervisor name: Lorenzo who is *********** as ****,what a niccampup,in his mouth the only thing he says: you need to wait 7-14 days for the refund and it has been escalated: his words since the 5th of January when the issue was escalated on the 2nd December 2024.



This company needs to be shut down,it can't be so many ppl complaining with the same issue with 1 company..