Pathetic service

If I could rate it zero stars I would. They have been absolutely pathetic at sorting out my claim for a “lost” package.

I ordered a package in July and all seemed to be going well. I received my verification pin and awaited my delivery.

After a while, I checked and saw that my package had been delivered but that was strange as I was home and had not received anything. The same day - I phoned iMile to ask where my package was. They said that it was delivered to my garden boy. Strange as I don’t have a garden boy. I then asked if they had verified any info or asked for the pin and they said no.

Long story short. And after weeks - I had accepted that I was never going to receive my package as they had given it to a complete stranger. A tree felling gentleman that was working outside of the property that kindly accepted the package on behalf of me. A stranger that I had never met, nor made any arrangements with. The courier drive felt that he could make this decision on my behalf.

I reported the ****** package. Logged a complaint with Imile requesting a refund of my order as well as my logistics fee. I’m have still not received it and get zero response or acknowledgement from them.

The one chap at I Mile said that I need to contact SHEIN to report the package and that they will then do a refund. I have done all of the above and SHEIN has responded that according to their records, the parcel has been delivered. Which it has been, just not to me.

I want my money back and am getting nowhere. Their call centre is useless and no one gets back to me. I am beyond frustrated!