Order not delivered by I Mile logistics company

I made an order with SHEIN for the items to the value of R962.00 on the 10th of December 2024. My order number is GSHNPV50700 and my ordertracking number is ***. I received an email from SHEIN that my order has been shipped and I paid the import taxes on the 13th of December 2024.

I Mile logistics company representative called me on the 24th of December 2024 to inform me that he is on his way to my residence to deliver my order, I waited for him for the whole day and he never pitched up. On the 2nd of January 2025 I received an e mail from I Mile logistics that my order was delivered but I did not receive the order.

I lodged a complaint with their customer services department on the 7th of January 2025 that my order was not delivered. I was promised that my order will be delivered within 4 - 5 working days but nothing was delivered.

I lodged a complaint again on the 13th of January 2025 that my order has not been delivered as promised, again they promised to deliver within 4-5 working days. Today is the 22nd of January 2025 an my order has not been delivered.