Order not delivered by i Mile courier company.

I made an order with SHEIN for the items to the amount of R962.00 on the 10th of December 2024. My order number is GSHNPV50700 and my ordertracking number is ***. I received an e mail indicating that my order was shipped on the 13th of December 2024.

I received a call from I Mile representative ( Courier company for SHEIN) on the 24th of December 2024 informing me that he is on his way to deliver my order, I waited for him and he never pitched up.

On the 2nd of January I received an e mail from iMile that my order has been delivered but I didn't receive the order. I lodged a complaint to their customer services (***) on the 7th of January 2025 and they promised to deliver my order within 4 - 5 days, nothing was delivered. Again on the 13th of January 2025 I lodged another complaint and was promised that my order will be delivered within 4 - 5 days, today is the 22nd of January 2025 I have not received my order.