Order for Parsh

Never in my life have I experienced such poor service operations from a logistics company whilst ordering from Shein in South Africa. I placed my order in November and I am still waiting to date on the 6th of December.According to Shein they should have my package delivered within 10 to 14 days. Customer service is poor through their website and WhatsApp, I'd suggest you call customer support for an actual response. I called customer service yesterday to enquirie on what exactly is happening, to which I was informed I would most likely receive my package today. I called customer service again this morning and I am informed it could take more days. Upon asking what caused the delay I received no meaningful response. I travel abroad in a few days and I still do not have my package yet a refund would take 7 to 10 days. I am disappointed and frustrated because if you do not call to track your order you will be left in the dark.