Order cancellation, Rude employees and manager, no updates or response and no refund of customs fee

iMile made this whole experience terrible. I waited over a month for an order from shein which was with imile but with no updates, no calls, no proper communication at all. I had to constantly chase them and still got no help. My order even went to Limpopo twice while I’m at Pretoria. After all that, my order was cancelled by shein without me wanting a refund because I needed the items. I paid customs and now I’m told to contact iMile again when they were the main problem. I’m very upset and tired of this whole process. Imile has rude employees and manager!