Missing Return Order Collected by iMile courier Service – Ref No: ***

I am extremely disappointed with the service I have received from iMile courier Service.

On 17 November, iMile courier Service arranged for their driver to collect a return order from my home. The parcel was meant to be returned to Shein. The driver successfully collected the goods; however, the return was never delivered to Shein, and the order is now missing.

Reference number: ***

I have contacted iMile courier Service multiple times regarding this matter. I was advised that the issue was escalated and that the warehouse manager would investigate and confirm with the driver, as they know exactly which driver was dispatched on that day. Despite this, I have received no constructive feedback, no proof of delivery, and no resolution.

What is extremely concerning is that the return ticket was closed without the issue being resolved, even though the goods were never returned to Shein. There is no valid reason for this ticket to have been closed while the matter remains unresolved.

At this point, the only logical conclusion is that the goods were lost or mishandled after collection, and I am being left at a financial loss through no fault of my own.

I am requesting one of the following outcomes immediately: 1. My returned goods must be located and delivered to Shein, or 2. I must be refunded the full value of the missing items.

I expect urgent action and proper communication from iMile courier Service. This matter has been ongoing for far too long with no accountability.