*****ing and incompetency

*****ING MONEY and is now uncontactable. I ordered from Shein on 04/04/2025. On 12/04 I received the VAT payment link and paid R538.00 for which I got confirmation for (that it had been paid). A few hours later, I receive an email from Shein saying that my order has been cancelled and is not being returned ?? I contacted Shein and they have resent the parcel with FedEx - so now I will wait longer. However, I will have to pay VAT again and contact IMILE for a refund. IMILE has been uncontactable. None of their customer support lines work. I did not pay R538 just not not receive my package nor get any explanation as to why it was sent back by IMILE. Unacceptable.