iMile - the WORST company ever!!! Causing so much loss.

This company is the WORST courier company I have ever came across. I ordered from SHEIN on 5 November 2024 where iMile was assigned to my package on the 7th November and my Vat & Duty was paid on the 11th November 2024 ever sine then the tracking was / is stuck on "Vat paid" there is absolutely NO UPDATE!!!! SHEIN kept on updating the notifications "flight delays" and "severe flight delays" up until today where they requested a refund on my behalf and I did not even request a refund I just requested for assistance is tracing my parcel. This is really unacceptable service from both SHEIN and iMile because I receive NO response on my emails and when you call the South Africa iMile customer services you cannot get through to a agent. I am losing so much on the Vat and Duty which was already paid. Really very very unhappy.