Imile Logistics shocking service

I am extremely disappointed with the service I have received. I have been waiting since early November for a refund, and throughout this entire process, I have been met with nothing but delays and misleading information. I have had difficulty even getting through to a representative by phone. However, in December, I was fortunate enough to be given the email address of a team leader, who informed me that there was a backlog and assured me that the accountant would handle my refund. After continued follow-ups, I was then told they didn't have my banking details and that I should allow 48-72 hours for processing. A full week has passed, and there is still no refund.

To date, I have spent two months making repeated phone calls and sending emails, pleading for a resolution, and yet my refund remains unresolved. This level of service is absolutely unacceptable.