Imile Logistics | Poor Customer Servie

My Shein package got lost in the dispatching between IMile and SENDR. I should have received the package on April 29th and by May 11, 2024 I still have not received my package. I tried to contact IMile and SENDR for days and only received poor service. On the 15th of May 2024, SENDR and IMile confirmed that my Shein parcel is lost and that my customes&taxex will be refunded. Today is the 11th of June 2024 and I am still waiting for my Customs and Taxes to be paid back. I did follow up several times with the customer service contact details and Liam Yang, working for IMIle but none is responsive. IMile's customer service is super poor and if I were Shein I would reconsider the logistics company because it affects that customers no longer want to order from Shein.