Imile Logistics is running a mickey mouse operation

Did a shein Order on the 3rd December. To date my parcel has not been delivered with Imile. There is no way to contact them and no way to track your parcel. My parcel arrived in JHB on the 21/12/2024. BUt there has been no update since, on one of the tracking platforms it says that my parcel cannot be found. Terrible Service!!!!