Imile Logistics - Customer service? What’s that?

How do you review a company’s customer service if it does not exist?

For a customer facing business, it’s unacceptable in this day and age.

I have been a regular shopper on Shein for over 2 years. In that time I have had to deal with a few logistics companies and all of them have their pros and cons but in the case of imile logistics, there is not one redeeming feature for them.

I don’t know how they do it but their “duties and tax” charges are always the highest. For my last shipment they charged me 53% while others averaged between 20 and 30% after the SARS increases in September.

It is impossible to reach an actual human being in this company to query this ridiculous amount. They do not answer emails. Their phone number does not work! Their WhatsApp line is run by an annoying software program that does not allow you to complain or direct you to an ACTUAL HUMAN BEING!

So far the worst logistics company on the planet hands down.

At the very least you should have a working phone number. How do you do business like this?