IMILE LOGISTICS

I ordered a package on SHEIN and the logistics company to deliver it was IMILE. I recieved an email for customs a week later and I paid them. A day after paying for my customs I received another email that I need to pay again. I tried contacting the company for days but their landline is not answered , their emails and WhatsApp are automated replies. After 3 days I paid again for customs (second time paying) but later on I still recieved an email that I need to pay. Two weeks later on a Saturday after contacting both SHEIN and IMILE with no clear explanation nor communication I decided to go to their warehouse where I spend R500 on transport just to go fetch my parcel that they were supposed to deliver for free after paying for my customs. At the depo I met a guy who’s Indian I did not get his name, I explained my story to him but he still told me to return on Monday. I explained to him and showed him my confirmation of payment but still told me I need to pay then they will clear my package and dispatch it there’s nothing he can do. As mad as I was I tried explaining to him how much it cost me to just come to be returned. After waiting a hour , a guy named T came and took all my proofs and ID to talk to his “boss” then 20 minutes later he came back holding the package because I threatened that I would involve the police and media if I don’t leave with my parcel. I am just a student that lost about 900 on a R1300 package just to be delivered but I fetched it myself and I was never refunded till today, and they promised to refund me.