Imile Dissatisfied Customer

I am extremely dissatisfied with the service received regarding my recent delivery. From 22 January, my parcel was marked “Out for Delivery” every morning between 06:00 and 07:00, only to be returned to the distribution centre within minutes — without any delivery attempt. This occurred repeatedly. I contacted your call centre daily, sometimes multiple times a day, and was consistently told the parcel was out for delivery, which was clearly inaccurate. This morning, when I called again, the agent I spoke to was rude and dismissive, making the interaction completely unacceptable. Although I eventually received my parcel, the experience was unprofessional, misleading, and poorly handled. I strongly suggest immediate improvements in delivery processes and customer service training. Based on this experience, I will not be using or recommending IMILE in future.