iMile Delivery Nightmare – No Communication, No Accountability

I am extremely disappointed with the service I’ve received from iMile. My parcel has been delayed with no updates, and I have absolutely no way of getting in touch with them. I’ve tried contacting customer service through all possible channels—email, phone, app, and social media—but have received zero response.

It’s unacceptable that a logistics company operating in South Africa cannot provide basic customer service or delivery clarity. I’ve paid for a product in good faith, and iMile’s failure is affecting not only my trust in them, but also the business that used them for delivery.

At this point, I’m on the verge of reporting this to the National Consumer Commission, as it feels like I’ve been left with no other choice. I have all the necessary documentation and evidence of my attempts to reach out.

I’m posting here in hopes that iMile will finally take this seriously and respond urgently to resolve this matter. I expect delivery or a formal update without further delay.