I mile cannot be trusted!

I have placed an order on Shein and have been following up with Imile since I paid the Duty Tax and all staff have been very helpful until today, which is the day I am meant to get the parcel. The lady politely says No, you will not get your parcel today and that they have no depot in Western Cape so the parcel is at a location that she does not know and with a driver that no one can contact. I just need to wait until next week for items that will be useless to me by next week so I basically paid for nothing as I need to go and find these items in the shops. We need to stop Shein orders until they have a decent delivery company on board.