HORRIFIC SERVICE

I must say I am a monthly Shein Ordering client and they have always used Buffalo Logistics or Aramex and have never had to struggle like this with my shipments. A week max is enough for you to get your shipment from the 2 other couriers, and to say I even worked for one of them and seen how much operations support they gave to Shein's clients and accessability to staff was amazing.

Now back to the new problem child in Shein ordering process - I called their consultant after tracking my order that was supposed to land in SA on the 30/04 08h00am and it didn't I told her what the system told me and wanted clarity as I am expecting graduation clothes for someone I am sponsoring. She asked me to give it some time so that it lands in SA and then we can take it from there, granted. I asked her for an option to pick it up from their warehouse she explained that they being a 3rd party rely on another courier to doing their final mile - and she can't tell me who it will be for now as they have a pool of them. She advised that once it is handed over to the courier I can arrange that with them directly.... Now we playing the waiting game.

02/05 - I called their call centre with staff that is unequipped to dealing with matter of urgency, she tells me what is on the system - and she can't give me an sense of urgency that she will reach out to customs as Aramex and Buffalo HAVE DONE BEFORE to push for this order to be loaded to the truck coming to their warehouse she just said I need to wait for customs clearance mind you I work for a logistics company too dealing with imports, exports, sea and freight so hearing this from another courier still tells me there's room for growth and is an opportunity for us to also target shein as a client.