Horrible Experience and lack of communication.

I have never had such bad service from a logistics company before. I ordered items from Shein. Customs detain it and Imile says, they have no contact with customs and they are waiting for feedback. It blows my mind that a big logistics company does not have a contact person at customs and just sitting back and waiting for things to happen. There was no communication from Imile. I had to follow up. They said they wanted to inform me. Wanting to is not good enough. I have sent numerous follow-up emails and NO answer. I have called their call center and the agent cannot answer my questions. Pathetic. Train your people. I hope Shein will stop using them. I had no problems with Buffalo Logistics. I hope I get some answers from Imile.