Extremely disappointed with iMile Logistics – Terrible Customer Service

I bought an electric ball valve from AliExpress for R229.00. I was then charged R307.45 for duties and other costs, which is MORE than the actual value of the item!

What makes this even worse is that you cannot get hold of iMile Logistics to find out exactly what you are being charged for. Their phone service is useless, and their chatbot is absolutely no help.

All I wanted was a proper invoice showing a breakdown of the R307.45 charge, so I could understand what I was paying for. Apparently, even providing a customer with an invoice is too much to ask.

This is completely unacceptable. If you are going to charge customers these amounts, you should at least have the basic decency and professionalism to provide an invoice and explain the charges.

Very poor customer service, no transparency, and absolutely no way to speak to someone when you have a problem. I am extremely disappointed with iMile Logistics and would seriously think twice before using a seller that ships through them again.