DO NOT SHIP WITH THEM!!!!! BAD BAD BAD COMPANY

1. They do not communicate with via email or sms when your items are in South Africa and need customs payment. I found out 2 days later that it's been sitting at customs.

2. Their payment link online wasn't working it kept telling me to wait 30min. I called and spoke to Charlse yesterday 10/04/24 to ask for banking details as they do not have them on their site. He sent me an email while we are on the phone. I asked to make payment while I have him on the line, he was aware I am doing it on the banking app. I then asked where do I send the POP he said to :*** and immediately I did so while with him on the phone. I even took a screenshot after sending the POP to them and forwarded it to the email he sent me.

3. Today I track and see it is still waiting customs payment, I called them. Luckily spoke to him. Guess what? He now tells me I should've sent it to my email then to their email as they are unable to see emails from banks. Did he not know all these special instructions yesterday?

4. Worst part with Capitec App you cannot send POP once the transaction has completed, you can only send it during. I asked to speak to a manager to see what they can help with. I was eventually sent to Precious(if she even is a manager) Very unprofessional, did not even listen to the call record prior to taking my call to ensure the agent said correct information. She just said "HE SAID HE DID NOT SAY THAT" WOW SO MUCH FOR A MANAGER!

To my understanding if the error is on the company's side they need to make a concession by expediting for the customer as I've worked for Pargo and Amazon and we did exactly that. I am so dissapointed and have made sure to tell my shipping company to never , ever use this courier again. It was my first time with them and by far the worst experience with a courier ever! And that comes from an online shopperholic. Thank you for making sure that I don't get my graduation outfit for monday as today is already friday and they (Precious) told me they do not do deliveries on weekedn.

Side note, I paid again as I am desperate for my graduation outfit. Stay tuned for the struggle I am yet to experience in my refund process. YOU FAILED DISMALLY!!