Delivery Delays and Poor Customer Support

I am extremely disappointed with the service I have received regarding my recent SHEIN order. After paying the VAT duties on the 10th of November, I was informed of a 3–5 business day delivery delay on the 11 November. However, the delay has extended far beyond that with no updates provided.

Tracking my order on the IMILE profile shows an issue with address validation, despite the address being valid. A friend used the same address for a recent order and has already received their delivery, so I cannot understand why my order is delayed.

To make matters worse, the system does not allow me to update my address, which appears to be the root cause of this issue. This is unacceptable and highlights a critical flaw in your process that needs to be addressed immediately.

Attempts to contact customer support have been futile. The phone number listed on your website is not working saying vocabulary error, making it impossible to get assistance. This is frustrating and completely avoidable with proper maintenance of your contact information.

I urge you to resolve this matter urgently and provide better support to your customers in the future.