Bad service with Imile Logistics

Imile logistics is worst courier services I’ve ever experienced. I had ordered clothes for my 2 sons from SHEIN & my order was hijacked so it never reached my destination. I called Imile in connection with the order which they confirmed it was hijacked & they promised that I will get my customs refund. I’ve called them since the 31st July 2025 about getting my refund which I paid at customs & I promised to receive within 7 - 14 days. I then called them on 13th August to confirm if my refund will reflect the next day which they confirmed. I then called again on the 15th August as I did not receive my refund, they then promised the next Thursday(21st August 2025). I called again 22nd as I still didn’t receive my refund & they still tell me the same 7 - 14days story. Can someone assist in solving this matter as Imile treats its customers like idiots & I would not suggest anyone to recommend them for their unprofessionalism and not caring for its customers.