Bad service

Extremely Disappointed with iMile Logistics – Poor Service and No Accountability

I recently ordered items from Shein, and the delivery was handled by iMile Logistics. Unfortunately, it turned into a very frustrating experience.

The flight carrying my parcel was delayed, and it only arrived on Friday. I called the iMile call center and informed them that I would be leaving the country on Saturday, and since I live alone, no one would be available to receive the parcel. I asked if there was an option to pick up the parcel myself, and the agent told me they would escalate the matter to a manager. I was told I’d get a callback—but no one ever followed up.

I called again, only to be met by a very rude agent who clearly had no interest in helping. She spoke over me, refused to transfer me to a manager, and then hung up on me. When I called back, I was eventually transferred to a team leader (TL), but the situation got worse. The TL was just as unprofessional—talking over me, putting me on hold without asking, and then disconnecting the call. He later called back, but his line was so bad that I could barely hear him, and the conversation was completely unproductive.

To Shein and any other companies partnered with iMile: You may want to rethink this decision. The customer service is absolutely unacceptable, and the staff clearly lack basic training in communication and professionalism.

I will never recommend iMile Logistics to anyone. This was one of the worst customer service experiences