Absolutely Heartbroken & Furious – Paid So Much, Got Nothing in Return!

I am deeply disappointed and emotionally drained by the service I’ve received from Shein and their delivery partner, iMile. I placed a large order on 23 May 2025, totaling around R4700, and paid an additional R1800 for customs clearance – in total, over R6500 of my hard-earned money gone into this order.

The tracking status showed “Shipped” for nearly 3 weeks, with absolutely no progress or clarity. Today is 19 June 2025, and I still haven't received a single item. I have reached out to iMile multiple times, logged complaints, made phone calls – and guess what? ZERO response. Not even a courtesy update.

Now, to make matters worse, the tracking has the audacity to show “Client/Seller Cancelled” – when I NEVER cancelled anything! Why would I cancel something I’ve already paid R6500+ for? This is dishonest and disrespectful. My trust has been completely shattered.

I feel ****med, ignored, and frustrated. It’s unacceptable for a global brand like Shein to continue using such an unreliable and *********** courier like iMile. There’s clearly no accountability, no customer support, and no care whatsoever about the people on the other end.

I don’t want apologies. I don’t want empty promises. I WANT MY ITEMS DELIVERED IMMEDIATELY – as per the original order. Stop playing with customers’ money and emotions. Do better.