0 stars!

iMile Holding Parcel with No Clear Information or Delivery

I am extremely frustrated with iMile’s service regarding my parcel (Waybill: ***).

My order was placed on 4 March 2026, and shipping details confirm that the parcel departed Hong Kong with an ETA in Johannesburg on 17 March 2026. I have since confirmed that the parcel has already landed in South Africa and is with iMile.

Despite this, there has been no delivery and no clear explanation of where my parcel actually is.

When I contacted iMile, I was given incorrect and contradictory information, including being told that the parcel is still “pending shipping from the SHEIN facility,” which is not accurate considering the shipment has already arrived in South Africa.

At this stage:

- The parcel has already landed in Johannesburg - iMile is responsible for final delivery - There is no transparency on its location or movement

Customers are left without clear answers while parcels appear to be delayed without proper communication.

I am requesting:

- The exact location of my parcel - Confirmation that it is in iMile’s possession in South Africa - A clear explanation for the delay - A confirmed delivery timeframe

This level of service is unacceptable. There is a clear lack of accountability and accurate communication.

Based on the number of similar complaints online, this appears to be an ongoing issue.

I would appreciate a clear and factual response as well as prompt resolution.