Imaginet - the customer service benchmark

Past Experience: I've had issues in the past with my Telkom line, and Imaginet handled it really well - they are truly 24/7. Beyond that the only really contact I've had to make with them is when I've moved home (service, up-time, quality, billing has been 100%).

Current Experience: I was shopping around for fibre. I was getting some slow/uninformative responses from their larger competitors, but Imaginet didn't have the package that I wanted (100/25).

Eventually I mailed Imaginet asking why they weren't completing directly with these other guys - To that I got an email from their CEO saying that she will investigate pricing options for me. A few days later - they offered me a package that was competitive.

Then came activation - and we had issues with the fibre provider provisioning the IP correctly and activating the package correctly. But Imaginet helped me all along the way - kept me informed when the provider did not. And I'm happy to report that after a few days of the fibre provider trying to use their own system I've got great fibre with a great ISP.

Provider based but still (FYI): https://www.bandwidthplace.com/speedtest/ - local: 95+/25+ 1-2ms - UK: 60+/20+ 150-160ms - US: 30+/15+ 260-290ms