TM
Tafadzwa M
1 reviews | Active since Aug 2019
17 Jan 2024, 10:00
Worthless after sales service
Horrible after sales service! Purchased my machine almost 3 months back and still not activated. No call backs and no emails regarding the activation process. Instead I get escalated to ***** and will have to wait for up to another month to get this resolved. No explanation why I was flagged as *****. To top it off there is no way to escalate complaints. You are absolutely at their mercy. Do not buy this machine!
Helpful (0)
Replies (4)0
Replies (4)
iKhokha's replyOfficial
17 Jan 2024, 15:17Hi there Tafadzwa. Please accept our apologies for the service that did not live up to your expectations. We would like to assure you that we do not take these issues lightly and this is not the service we aim to provide, we have escalated your concerns to the relevant persons here at iKhokha and the team will be in contact.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
iKhokha's reply17 Jan 2024, 15:17
Official
Hi there Tafadzwa. Please accept our apologies for the service that did not live up to your expectations. We would like to assure you that we do not take these issues lightly and this is not the service we aim to provide, we have escalated your concerns to the relevant persons here at iKhokha and the team will be in contact.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
TM
Tafadzwa M's updateReviewer Update
24 Jan 2024, 14:50Hi iKhoka Team
One week later and still no progress. Your FICA department isn't communicating with your support agents. There is no feedback on what's needed, my agent has orphaned me.Guys honestly this is poor customer service. I do not even have the energy to rant or be rude.Just get this resolved.
Regards
One week later and still no progress. Your FICA department isn't communicating with your support agents. There is no feedback on what's needed, my agent has orphaned me.Guys honestly this is poor customer service. I do not even have the energy to rant or be rude.Just get this resolved.
Regards
TM
Tafadzwa M's update24 Jan 2024, 14:50
Reviewer Update
Hi iKhoka Team
One week later and still no progress. Your FICA department isn't communicating with your support agents. There is no feedback on what's needed, my agent has orphaned me.Guys honestly this is poor customer service. I do not even have the energy to rant or be rude.Just get this resolved.
Regards
One week later and still no progress. Your FICA department isn't communicating with your support agents. There is no feedback on what's needed, my agent has orphaned me.Guys honestly this is poor customer service. I do not even have the energy to rant or be rude.Just get this resolved.
Regards
TM
Tafadzwa M's updateReviewer Update
24 Jan 2024, 14:51Hi iKhoka Team
One week later and still no progress. Your FICA department isn't communicating with your support agents. There is no feedback on what's needed, my agent has orphaned me.Guys honestly this is poor customer service. I do not even have the energy to rant or be rude.Just get this resolved.
Regards
One week later and still no progress. Your FICA department isn't communicating with your support agents. There is no feedback on what's needed, my agent has orphaned me.Guys honestly this is poor customer service. I do not even have the energy to rant or be rude.Just get this resolved.
Regards
TM
Tafadzwa M's update24 Jan 2024, 14:51
Reviewer Update
Hi iKhoka Team
One week later and still no progress. Your FICA department isn't communicating with your support agents. There is no feedback on what's needed, my agent has orphaned me.Guys honestly this is poor customer service. I do not even have the energy to rant or be rude.Just get this resolved.
Regards
One week later and still no progress. Your FICA department isn't communicating with your support agents. There is no feedback on what's needed, my agent has orphaned me.Guys honestly this is poor customer service. I do not even have the energy to rant or be rude.Just get this resolved.
Regards
iKhokha's replyOfficial
25 Oct 2024, 15:37We apologize for the delay in responding and hope your query has been resolved to your satisfaction. If you still need assistance, please feel free to reach out to us by emailing *** or calling our support team.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
iKhokha's reply25 Oct 2024, 15:37
Official
We apologize for the delay in responding and hope your query has been resolved to your satisfaction. If you still need assistance, please feel free to reach out to us by emailing *** or calling our support team.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team