Scores reflect the Overall AI Score for each category
Based on recent customer reviews, iKhokha earns strong praise for its frontline support consultants while facing persistent frustration over held payouts and slow refunds. Customers consistently name individual agents who resolve device, profile and payment gateway issues quickly. A recurring theme, however, is money sitting in limbo during risk reviews, undisclosed monthly SIM fees, and account terminations explained only as risk appetite.
Top Strengths:
- •Customer Service & Professional Guidance: Customer Service & Professional Guidance (4.1) is the clear strength. Consultants such as Rahisa, Yashmil, Adelio, Arifa, Claudel and Rashi Hanook are named repeatedly for patient, step by step help, with Chris Morgan singled out for personal follow ups.
Replied to 99% of negative reviews
Reply time on negative reviews: 2h 33m
TrustIndex
8.1
Ranking
#2
in Payments & Fintech
Reply Time
1h 55m
NPS Score
-3
Recommended: Unlikely
Replied to 99% of negative reviews
Reply time on negative reviews: 2h 33m
Nov '25 - Oct '26
Frequently Asked Questions About iKhokha
What do customers say about iKhokha?
Based on recent customer reviews, iKhokha earns strong praise for its frontline support consultants while facing persistent frustration over held payouts and slow refunds. Customers consistently name individual agents who resolve device, profile and payment gateway issues quickly. A recurring theme, however, is money sitting in limbo during risk reviews, undisclosed monthly SIM fees, and account terminations explained only as risk appetite.
What is iKhokha's biggest strength?
iKhokha's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.1) is the clear strength. Consultants such as Rahisa, Yashmil, Adelio, Arifa, Claudel and Rashi Hanook are named repeatedly for patient, step by step help, with Chris Morgan singled out for personal follow ups.
What are the most common complaints about iKhokha?
The most common complaint about iKhokha, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Financial Accuracy. Billing, Payments & Financial Accuracy (2.2) draws the heaviest criticism. Merchants describe payouts withheld for weeks or months, refunds for returned machines outstanding for two to three months, and unexpected R75 monthly SIM deductions.
How does iKhokha compare to other Payments & Fintech companies?
iKhokha scores 2.7 out of 5 on Hellopeter's AI analysis of service quality in Payments & Fintech, compared to the Payments & Fintech industry average of 2.6. Their strongest theme is Customer Support (3.6); their weakest is Fees & Billing (1.6). The top AI-rated Payments & Fintech business on Hellopeter is mama money (4.1). How is the AI Score calculated? →
Is iKhokha trustworthy?
iKhokha has a TrustIndex of 8.1 out of 10 on Hellopeter, based on 233 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 2 hours 33 min. Hellopeter has tracked iKhokha across 18,179 total reviews. How is the TrustIndex calculated? →
Recent reviews (233)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2018
iKhokha Refused to Re-fund me for a Device I never Received!
I purchased an iKhokha machine via their website and machine in 2022. I made the payment of R2000+ , and there was a lot back and forth emails with them asking for documentation after that. To this day, I never received the device. I asked for my money back after that and they never refunded me. I WANT MY REFUND PLEASE!
1 reviews | Active since Nov 2018
iKhokha Refused to Re-fund me for a Device I never Received!
I purchased an iKhokha machine via their website and machine in 2022. I made the payment of R2000+ , and there was a lot back and forth emails with them asking for documentation after that. To this day, I never received the device. I asked for my money back after that and they never refunded me. I WANT MY REFUND PLEASE!
1 reviews | Active since Oct 2026
Purchased a new machine and experienced problems with linking it to my account
Purchased a new machine and experienced problems with linking it to my account. Was assisted by Antonio who managed to resolve the issue in no time at all. Fast, friendly and very efficient. Renier Visser R A M Function Services
1 reviews | Active since Oct 2026
Purchased a new machine and experienced problems with linking it to my account
Purchased a new machine and experienced problems with linking it to my account. Was assisted by Antonio who managed to resolve the issue in no time at all. Fast, friendly and very efficient. Renier Visser R A M Function Services
1 reviews | Active since Oct 2026
The ikhokha team tanx a lot for the support and understanding, most of all the patience u've show...
The ikhokha team tanx a lot for the support and understanding, most of all the patience u've shown me when I had Sim cards problems🙏🤗
1 reviews | Active since Oct 2026
The ikhokha team tanx a lot for the support and understanding, most of all the patience u've show...
The ikhokha team tanx a lot for the support and understanding, most of all the patience u've shown me when I had Sim cards problems🙏🤗
1 reviews | Active since Oct 2015
Currently not happy.
Ikhokha delayed settlement: I am once again disappointed with settlement delay for my weekend transactions from Ikhokha. No communication and no estimated time for payment to be done. The problem always seems to occur for me on Monday. I have complained in the past regarding this issue. It is very frustrating to have to wait for settlement, It is usually done on the same time routinely. However this is the 3rd time now that the settlement is delayed without notice and for no apparent reason. The last time I said I would change my provider and now I think its best to just do it and move on. I am now fed up with the inconvenience of having to wait without the provider giving a proper eta for settlement. Simply not good enough from Ikhokha.
1 reviews | Active since Oct 2015
Currently not happy.
Ikhokha delayed settlement: I am once again disappointed with settlement delay for my weekend transactions from Ikhokha. No communication and no estimated time for payment to be done. The problem always seems to occur for me on Monday. I have complained in the past regarding this issue. It is very frustrating to have to wait for settlement, It is usually done on the same time routinely. However this is the 3rd time now that the settlement is delayed without notice and for no apparent reason. The last time I said I would change my provider and now I think its best to just do it and move on. I am now fed up with the inconvenience of having to wait without the provider giving a proper eta for settlement. Simply not good enough from Ikhokha.