TK
Tracy K
1 reviews | Active since Aug 2015
27 Jun 2023, 08:59
Worst service ever
Called iKhokha to have my machine replaced on the 13th June 2023. Then bought a new machine on the 16th June 2023. Today is the 27th June 2023, I have not received the replacement machine nor have I received the one I paid for. Nobody bothers to contact you, you need to call and follow up all the time and the people you speak to do not have answers for you. Spoke to Nonkululeko, Nehkeshni, Nikita and Vumile and I still have no machines in my possession. I have to say I am appalled by such service and it also makes me question if can trust iKhokha with my funds if they can't perform a simple task of managing customer expectations.
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iKhokha's replyOfficial
27 Jun 2023, 10:18Hi Tracy, thank you for reaching out to us. We appreciate your concerns and feedback and sincerely apologize for the service you received. We have followed up with our Onboarding Team and the order was dispatched, your tracking number will be sent to you from Ram Couriers.
With regards to your replacement, our team was in contact with you as we required the relevant pictures/videos of the device you were having an issue with sent to us. We could only have that escalated once we received what we needed from you.
Your new order as well as the replacement orders have already been dispatched and are with Ram Couriers.
We will be in contact with you to assist with any other concerns you may have.
Kind Regards,
The iKhokha Team
With regards to your replacement, our team was in contact with you as we required the relevant pictures/videos of the device you were having an issue with sent to us. We could only have that escalated once we received what we needed from you.
Your new order as well as the replacement orders have already been dispatched and are with Ram Couriers.
We will be in contact with you to assist with any other concerns you may have.
Kind Regards,
The iKhokha Team
iKhokha's reply27 Jun 2023, 10:18
Official
Hi Tracy, thank you for reaching out to us. We appreciate your concerns and feedback and sincerely apologize for the service you received. We have followed up with our Onboarding Team and the order was dispatched, your tracking number will be sent to you from Ram Couriers.
With regards to your replacement, our team was in contact with you as we required the relevant pictures/videos of the device you were having an issue with sent to us. We could only have that escalated once we received what we needed from you.
Your new order as well as the replacement orders have already been dispatched and are with Ram Couriers.
We will be in contact with you to assist with any other concerns you may have.
Kind Regards,
The iKhokha Team
With regards to your replacement, our team was in contact with you as we required the relevant pictures/videos of the device you were having an issue with sent to us. We could only have that escalated once we received what we needed from you.
Your new order as well as the replacement orders have already been dispatched and are with Ram Couriers.
We will be in contact with you to assist with any other concerns you may have.
Kind Regards,
The iKhokha Team