AJ
Anastasha J
1 reviews | Active since Jun 2017
11 Jul 2024, 15:38
WORST service
Worst service I have ever received. Its been 3 days just asking for assistance to get my machine linked and verified. I have submitted all documents they requested and still till now no response. I asked support for and they just said sorry ask onboarding. This is the email that just does not respond or help. Other machines like this takes you 5 minutes. Very disappointed with this and will return the machine
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Replies (1)
iKhokha's replyOfficial
11 Jul 2024, 16:00Hi Anastasha. Thank you for bringing this to our attention. We're truly sorry to hear about your experience and apologize for the frustration this has caused. Your feedback is important to us, and we understand the urgency of getting your machine linked and verified. We are escalating your case immediately to ensure it receives the attention it needs. Someone from our team will contact you to resolve this issue.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
iKhokha's reply11 Jul 2024, 16:00
Official
Hi Anastasha. Thank you for bringing this to our attention. We're truly sorry to hear about your experience and apologize for the frustration this has caused. Your feedback is important to us, and we understand the urgency of getting your machine linked and verified. We are escalating your case immediately to ensure it receives the attention it needs. Someone from our team will contact you to resolve this issue.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team