AB
Andre B

1 reviews | Active since Apr 2014

27 Jul 2023, 15:58

Worst service

I am a existing client at iKhokha, I ordered an additional 2 card machines via their website on 22 July 2023. The website said delivery will be between 2 to 3 work days. On Wednesday I did not receive my devices and I phoned iKhokha everyday from Monday but nobody could give me an update. Eventually I had to buy another 2 devises from the telesales guy as I needed my devices the Thursday 27 July for my business and was promised the new 2 devices will be delivered Thursday morning while the first 2 devices are still missing in action. The new 2 devices also didn’t arrive as promised and we have a marketing and sales event in Ladysmith 28 July and we will not be able to make any card sales and will be loosing a lot of money and business thanks to iKhokha. Most *********** staff I have every had the displeasure to engage with.

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Replies (1)
iKhokha
iKhokha's reply27 Jul 2023, 16:16
Official
Hi Andre. Thank you for reaching out to us, we are sorry that you have not had a pleasant experience with us. We would like to turn this around for you and will be in contact with you to assist with resolving this as soon as possible.

Kind Regards, 
The iKhokha Team