1 reviews | Active since Jan 2013
Worst Service
You guys have been a total nightmare for my business. A process I began on 11 May. I regret it. I had to write on Twitter and Hello Peter for you guys to just dispatch my machine. And now I'm still stuck on the same FICA question of "The nature of my business" and sending a picture of my business.
I have been telling the onboarding agent that I WORK ONLINE. Even if a customer pays, I won't have access to my funds because you have not been taking me seriously. Your service gets worse with each day.
Please explain to me why you let me buy a machine first, when it's taking ages to verify me. I asked the agent if I could liase with FICA directly, and it's not possible I understand.
I feel disrespected and unappreciated as a customer. I really regret buying your machine.
We sincerely apologize for the frustration and inconvenience you've experienced with our service. Your feedback is invaluable, and we understand your concerns. We regret the delay and the ongoing challenges with the FICA process. We're dedicated to rectifying this situation and minimizing any negative impact on your business. Our team will contact you directly to address your concerns and provide assistance.
Kind Regards,
The iKhokha Team
We sincerely apologize for the frustration and inconvenience you've experienced with our service. Your feedback is invaluable, and we understand your concerns. We regret the delay and the ongoing challenges with the FICA process. We're dedicated to rectifying this situation and minimizing any negative impact on your business. Our team will contact you directly to address your concerns and provide assistance.
Kind Regards,
The iKhokha Team