Me
MG12-002150 essack
1 reviews | Active since Mar 2012
31 Mar 2023, 14:52
worst customer service with IKHOKHA
poor customer service. i had trouble trying to get someone to assist with setting up my POS. from the time of purchasing the product, there was no communication on what documents are required, and when speaking to the consultants they were unable to assist. it took over a 2 weeks for my POS to be received, with no updates. i have tried reaching out to any consultant willing to help, but have had no luck. I am returning my purchase due to the loss of business i have sustained with not one ikhokha support team member assisting me. i have made numerous call, one last 1h 15min being placed on hold just to start transacting. The service is beyond anything i could have imagined before purchasing this device. i do not recommend
Helpful (0)
Replies (4)0
Replies (4)
iKhokha's replyOfficial
31 Mar 2023, 15:31Hi Gulshan, we're truly sorry that you have experienced this kind of service with us. It is never our intention to disappoint. We see that someone from our team has reached out to you. Please do let us know if you need assistance with anything else and we'd be happy to help. Kind Regards,
The iKhokha Team
The iKhokha Team
iKhokha's reply31 Mar 2023, 15:31
Official
Hi Gulshan, we're truly sorry that you have experienced this kind of service with us. It is never our intention to disappoint. We see that someone from our team has reached out to you. Please do let us know if you need assistance with anything else and we'd be happy to help. Kind Regards,
The iKhokha Team
The iKhokha Team
Me
MG12-002150 essack's updateReviewer Update
31 Mar 2023, 19:56Thank you. Noluthando was of great service and went above and beyond until she got someone to assist me. Michael has reached out and has been helping. Thank you :)
Me
MG12-002150 essack's update31 Mar 2023, 19:56
Reviewer Update
Thank you. Noluthando was of great service and went above and beyond until she got someone to assist me. Michael has reached out and has been helping. Thank you :)
iKhokha's replyOfficial
03 Apr 2023, 14:20Hi Gulshan, thank you so much for providing feedback for Noluthando and Michael. We are glad we could turn this around for you. We appreciate your response.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
iKhokha's reply03 Apr 2023, 14:20
Official
Hi Gulshan, thank you so much for providing feedback for Noluthando and Michael. We are glad we could turn this around for you. We appreciate your response.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
Me
MG12-002150 essack's updateReviewer Update
25 Apr 2023, 07:28Submitted a return on the 7 April
You have received the device, Iv been trying to get feedback on the process of my return ever since and have not had anyone who can assist. I spoke with Michael cell number ending in 7468 who had previously helped but always leads to a dead end at this point. Why is communication and customer service so terrible that I would need to use platforms like this? I have had such a bad experience with you, returned my device and would just like the payment to be made and communicated to me. It costs me more to call you guys everyday. The only thing your consultants are trained on saying is "we will follow up and call you back"
You have received the device, Iv been trying to get feedback on the process of my return ever since and have not had anyone who can assist. I spoke with Michael cell number ending in 7468 who had previously helped but always leads to a dead end at this point. Why is communication and customer service so terrible that I would need to use platforms like this? I have had such a bad experience with you, returned my device and would just like the payment to be made and communicated to me. It costs me more to call you guys everyday. The only thing your consultants are trained on saying is "we will follow up and call you back"
Me
MG12-002150 essack's update25 Apr 2023, 07:28
Reviewer Update
Submitted a return on the 7 April
You have received the device, Iv been trying to get feedback on the process of my return ever since and have not had anyone who can assist. I spoke with Michael cell number ending in 7468 who had previously helped but always leads to a dead end at this point. Why is communication and customer service so terrible that I would need to use platforms like this? I have had such a bad experience with you, returned my device and would just like the payment to be made and communicated to me. It costs me more to call you guys everyday. The only thing your consultants are trained on saying is "we will follow up and call you back"
You have received the device, Iv been trying to get feedback on the process of my return ever since and have not had anyone who can assist. I spoke with Michael cell number ending in 7468 who had previously helped but always leads to a dead end at this point. Why is communication and customer service so terrible that I would need to use platforms like this? I have had such a bad experience with you, returned my device and would just like the payment to be made and communicated to me. It costs me more to call you guys everyday. The only thing your consultants are trained on saying is "we will follow up and call you back"